Passed the FTMO challenge but stuck at KYC

Hi everyone,

  • I recently got into prop firm trading and jumped in quickly.

  • Didn’t read all the rules, so I didn’t realize I couldn’t go over a 5% daily loss limit. I ended up losing the $100k demo account right away (lost 6% in one trade, though I made $10k profit on my first trade).

  • The $100k account was too pricey to retry, so I went for a $10k one instead.

  • I passed stage 1 in 4 days and stage 2 in another 4 days.

  • They asked for KYC verification, and everything got approved except proof of residence.

I submitted my internet bills, credit card statement, etc., with my name and address, but none are being accepted. Has anyone else had this problem?

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Well this is gonna be an interesting end.

Ali said:
Well this is gonna be an interesting end.

Yeah exactly… I also wanna stay updated with this…XD

I have the same problem; I did upload all the documents except the proof of address. I’m stuck at it and got rejected. Also, I can’t even upload anymore :face_with_thermometer:

Dewey said:
I have the same problem; I did upload all the documents except the proof of address. I’m stuck at it and got rejected. Also, I can’t even upload anymore :face_with_thermometer:

Oh shit, for real bro? So you didn’t manage to get your funded account?

Dewey said:
I have the same problem; I did upload all the documents except the proof of address. I’m stuck at it and got rejected. Also, I can’t even upload anymore :face_with_thermometer:

Can’t upload anymore? What do you mean?

@Zen
At KYC, in that section, they tell you to upload the document when you upload several documents and get rejected. Next time, they tell you you can’t upload anymore!

Dewey said:
@Zen
At KYC, in that section, they tell you to upload the document when you upload several documents and get rejected. Next time, they tell you you can’t upload anymore!

Can’t upload no more? Seriously, what if you contact support? What do they say?

@Zen
I’m still waiting for their response!

Dewey said:
@Zen
I’m still waiting for their response!

They usually reply in minutes. Was it today?

Zen said:

Dewey said:
@Zen
I’m still waiting for their response!

They usually reply in minutes. Was it today?

Almost 6hrs waiting for them.

Congrats buddy!

Del said:
Congrats buddy!

Ty so much, bro. But I can’t stop wondering if I didn’t bust the $100k account, would I have passed the challenge with a $100k account instead since I’m using the same strategy?

@Skyler
If your mindset is right and you focus on R:R rather than the profit, then definitely yes. Although it’s tough with a $100k account, because not many can manage to see that money going south.

I had 0 problems with KYC. Reach out via email.

Emrys said:
I had 0 problems with KYC. Reach out via email.

Okie, lemme do it. Fingers crossed!

Skyler said:

Emrys said:
I had 0 problems with KYC. Reach out via email.

Okie, lemme do it. Fingers crossed!

Fingers crossed! Will you update us on what happened after they answer?

@Emrys
Updated, bro. They approved my document after I posted here on Reddit LOL. Not sure if it’s a coincidence. But I did rearrange how I typed in my address.

Skyler said:
@Emrys
Updated, bro. They approved my document after I posted here on Reddit LOL. Not sure if it’s a coincidence. But I did rearrange how I typed in my address.

KYC is handled by a third-party. Might not be their fault. Good for you though!